Shipping and Payment
5.1 Shipping
1.1 Delivery
We strive to deliver your order as quickly as possible. Delivery times vary based on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.
1.2 Shipping Costs
Shipping costs are calculated based on the delivery address and the size and weight of the order. These costs will be displayed before you complete your purchase.
1.3 Risk of Loss
The risk of loss or damage to the Products passes to you upon delivery. Delivery is deemed complete when the Products are delivered to the address provided by you.
1.4 Delivery Issues
If the delivery cannot be completed due to an incorrect address provided by you, you will be liable for any additional costs incurred to re-deliver the Products.
5.2 Payment
2.1 Accepted Payment Methods
We accept the following payment methods: Apple Pay, Stripe, and PayPal. Payment must be made in full before your order is processed.
2.2 Payment Process
Upon choosing your preferred payment method at checkout, you will be redirected to the payment provider’s secure platform to complete the transaction. Your payment information is processed securely by the payment provider.
2.3 Payment Authorization
All payments are subject to authorization by the payment provider. If the payment cannot be authorized, we reserve the right to cancel your order.
5.3 Refunds and Returns
3.1 Refunds Policy
We offer refunds only for Products that are defective or damaged upon receipt. If you receive a Product that is defective, please contact us at [Email Address] within [e.g., 7 days] of receiving the Product to request a refund or replacement.
3.2 Return Process
To request a refund for defective Products, please follow these steps:
3.3 Exclusions
Refunds will not be provided for Products that have been damaged due to misuse, wear and tear, or accidental damage. Additionally, we do not offer refunds for Products that are custom-made or personalized unless they are defective.
3.4 Processing Time
Refunds will be processed within [e.g., 14 days] from the receipt of the defective Product. The refund will be issued to the original payment method used for the purchase.
5.4 Exchanges
4.1 Exchanges
We do not offer exchanges for Products. If you wish to return a defective Product and receive a different item, you must follow the return process outlined above and place a new order for the desired item.